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Logistics & Supply Chain Management

CommCare for Logistics & Supply Chain

The need for systematic approaches to inventory management and informed resupply is chronic across multiple sectors serving the last mile. To help organizations address unique problems related to supply chain, Dimagi has developed a specialized CommCare Solution called CommCare Supply, which is designed to inform and empower supervisors and supply officers with key supply information.

By proactively tracking stock among a workforce, anticipating stockouts, suggesting reorder quantities, and facilitating resupply, CommCare Supply has played a crucial role in reducing stockouts for frontline workers in countries across Sub-Saharan Africa. To date, CommCare Supply has received nearly one million stock reports from over 7,250 active facilities and more than 3,000 community health workers (CHWs) using the system.

Frontline Workers

Many frontline workers provide supply to a community, but have no reliable method of resupply; workers spend long periods without adequate stock, decreasing beneficiaries’ access to quality services and essential products.

  • Mobile applications enable consistent reporting of stock on hand and requisition orders.
  • Average consumption and suggested reorder quantities are automatically calculated, helping users to place more accurate orders and reduce reducing time spent on complex logistics calculations.
  • Automatically inferred stockout dates guide resupply scheduling, reducing wasted travel to pick up supplies that are not ready.
  • Streamlined requisition process helps workers monitor the delivery schedule and improve the rationing of supplies between deliveries.
  • Tracking orders through to delivery enables accurate communication with beneficiaries on stock availability, increasing trust and quality of service.

Supply Officers

Supply Officers often lack visibility of supply chain data and stock management at the community level; Supply Officers are unable to provide fast, accurate resupply for community frontline workers.

  • Mobile reporting reduces calculation and reporting overhead by managing worker information over time, automatically calculating each worker’s consumption level.
  • Order status can be effectively communicated between Supply Officers and frontline workers, digitally tracking new requisitions, filled orders, and confirmation receipts upon delivery.
  • Mobile applications increase availability of key decision-making data, made available both offline and through a web-based interface.

Organizations

There is a lack of visibility of supply chain data and stock management at all levels of the system; inefficiencies lead to high losses and decreased impact of services and products.

  • All data generated at the last mile either through SMS or mobile applications is automatically made available in real-time through a web-based interface.
  • The system reduces organizations’ calculation and ordering burden, displaying current stock on hand for different programs and locations, and streamlining the requisition process.
  • Data collected through the interface of scheduling resupply and tracking order delivery enables organizations to see and predict loss
  • Real-time data reports stock on hand and expected future consumption, identifying products in highest demand to inform purchasing.

HIGHLIGHTED PROJECTS

CommCare Supply was designed and built based on experiences deploying three national-level systems with John Snow International (JSI):  ILSGateway in Tanzania, the Early Warning System (EWS) in Ghana, and cStock in Malawi.

Case Studies

ILSGateway: Leveraging SMS to Inform Supply Chain Decision Making

Tanzania:USAID, Ministry of Health and Social Welfare

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