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Dimagi’s Privacy Policy

This notice describes the privacy policy of Dimagi Inc and its affiliate entities, Dimagi South Africa (PTY) LTD and Dimagi Software Innovations, Pvt. Ltd (“Dimagi,” “we”, “us”, or “our”). The purpose of the Privacy Policy is to detail our information practices including the types of information we gather about you when you conduct business with Dimagi, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct that information. By using and visiting our website you agree to this Privacy Policy.

1. What Information We Collect

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: http://www.commcarehq.org and http://www.commtrack.org.

When registering to use its services or products, Dimagi requires you to provide your personal contact information, such as name, company name, address, phone number, and email address (“Contact Information.”) When purchasing services or products, Dimagi may require you to provide financial qualification and billing information, such as billing name and address, credit card number, and the number of employees that will be using the product or services (“Billing Information”). Dimagi may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About Dimagi Customers.”

As you navigate the Company’s Web sites, Dimagi may also collect information through the use of information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). These tools collect standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked).

Dimagi’s Web Sites use information from your devices to analyze traffic through our analytics partners, including Google Analytics, Kissmetrics, Hubspot, and Fullstory. Please see the following for more information:

www.google.com/policies/privacy/partners/

https://www.kissmetrics.com/privacy/

http://legal.hubspot.com/privacy-policy

https://fullstory.com/legal/privacy

2. How We Use Your Information

The Company uses Data About Dimagi Customers to perform the services requested. For example, if you fill out a “Contact Me” or “Submit a Bug” Web form, the Company will
use the information provided to contact you about your request.

Dimagi uses Web Site Navigational Information to operate and improve the Company’s Web sites. Dimagi uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, Dimagi servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself by responding opening an account or filling out a Web form, you remain anonymous to the Company. Dimagi uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

3. Sharing Your Information

Dimagi will not share your Data, except for with our service providers or agents for the purposes described in section 2 above or as otherwise consented to by you.

Compliance with the law: We may release account and other personal information to comply with applicable law, for reasons relating to national security, or to protect the rights, property, or safety of Dimagi (and our employees), our users, or others. Such release includes responding to subpoenas and compliance with court orders and legal requests.

4. Accessing and Changing Your Information.

Dimagi seeks to ensure that your information and preferences are accurate and complete and you have the right to change your information. If you wish to do so, let us know by sending an e-mail with your name to support@dimagi.com with a description of the changes you request.

You also have a right to access your personal data in our possession. To obtain a copy of the personal information we hold about you, please send an email to support@dimagi.com. There may be a charge associated with obtaining the copies.

5. Protecting Your Information

Dimagi acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, technical, and administrative processes to safeguard and secure the information we collect.

You can help further protect your information by using a secure web browser and by changing any access passwords regularly.

6. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time in our sole discretion. In the event of any such changes, the amended Privacy Policy will be posted on our website along with a notice of such changes. You will be deemed to have accepted such amended Privacy Policy upon such posting (provided that any such amendments will not affect any limitations you have placed on our use of your personal information). Accordingly, you are advised to check this Privacy Policy (and our website for amendment notices) from time to time. We will of course notify you of any changes where we are required to do so.

7. Other Links

From time to time this website may contain links to other websites owned by non-Dimagi affiliated entities. When you click on these links, you enter another website. Dimagi is not responsible for the content, operation or privacy practices of any such websites. In particular, unless expressly stated, Dimagi is not an agent for these sites, nor is it authorized to make representations on their behalf.

8. Other Information

Dimagi or its related entities could merge with or be acquired by another business entity, or another entity’s respective assets could be acquired. Should such a merger or acquisition occur, Dimagi would likely share some or all of your personally Identifiable Information so that the surviving entity could continue serving you. By providing your Personally Identifiable Information you agree that we may transfer such information to the acquiring entity without your further consent, although we will provide notice of any such combination or acquisition on our website.

9. Contact Us

If you have any questions or concerns about our use of your information or about this Privacy Policy, please send an e-mail to support@dimagi.com or write us at:

Dimagi, Inc.
585 Massachusetts Ave, Suite 3
Cambridge, MA 02139

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